Terms of service

1. Operator and contact details

The operator of the lacava.sk online shop (hereinafter the "shop") is:
LACAVA s.r.o.
Nám. SNP 1, 811 01 Bratislava, Slovak Republic
Company ID: 12 345 678 | VAT ID: SK1234567890
Email: info@lacava.sk | Tel.: +421 902 123 456

2. Orders and conclusion of the contract

By submitting an order through the shop the customer confirms they have read and agree to these terms of service. The purchase contract is concluded the moment the order confirmation is delivered to the customer's email address.

3. Prices and payment

All prices are listed in EUR including VAT. Payment can be made by:
(a) online card payment (Stripe),
(b) cash on delivery.

4. Delivery

Orders placed on business days before 10:00 are usually roasted and delivered the same day within Bratislava (postcodes 811–815, 821, 831, 841, 851). The rest of Slovakia and the Czech Republic — delivery in 1–3 business days via Packeta or UPS.

Free shipping on orders over EUR 30.

5. Right of withdrawal

Under Slovak Act No. 102/2014 Coll. the consumer has the right to withdraw from the contract within 14 days of receiving the goods. The goods must be returned undamaged in their original packaging. Freshly roasted coffee is treated as a perishable food product — goods that have been opened or whose seal is damaged cannot be returned for hygiene reasons.

6. Complaints

The statutory warranty period is 24 months. We handle complaints by email at info@lacava.sk within 30 days. Please attach photographs and the order number when submitting a complaint.

7. Personal data protection

Processing of personal data is governed by our separate Privacy policy (GDPR).

8. Final provisions

These terms of service are governed by the laws of the Slovak Republic. Any disputes are resolved primarily by agreement, alternatively through the alternative dispute resolution (ADR) scheme at https://www.soi.sk/.